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Frequently Asked Questions

Everything you need to know about ordering, delivery, payment and returns.

How much does delivery cost?
Delivery is completely free, nationwide across the Republic of Ireland and Northern Ireland.
How long will my order take?
Most orders arrive within 3 to 7 days. Deliveries can occur as late as 9pm, and if you are not home the courier will leave it in a safe place or reattempt until successful, no need to wait in.
Who delivers my order?
We use trusted carriers including An Post, DPD and other couriers to get your order to you quickly and reliably.
Where is my order?
Once dispatched, your order is on its way. During busy periods there can occasionally be a 1–2 day delay. If you are ever unsure, just contact us and we will update you.
Can I track my order?
We use an internal tracking system that is not publicly accessible. Don't worry, delivery is reattempted until successful, so there is no need to wait around for it.
What payment methods do you accept?
Visa, Mastercard, PayPal, Apple Pay, Google Pay and Revolut Pay. Card payments are handled securely by Shopify Payments, no account needed.
Can I pay by bank transfer or cash on delivery?
We don't offer bank transfer or cash on delivery. You can pay securely by Visa, Mastercard, PayPal, Apple Pay, Google Pay or Revolut Pay at checkout.
Can I collect in store?
We're a fully online store, so in-store collection isn't available, but delivery is free nationwide.
Do you offer discounts?
Yes — save more as you spend with our spend-and-save offer, and watch out for our seasonal sales. New customers also get a welcome discount when they sign up to our newsletter. Delivery is always free nationwide.
How do I return an item?
If you'd like to return an item, just contact us within 30 days of delivery and we'll provide the return details.
Can I call or text you?
The quickest way to reach us is via our contact form or email (or the marketplace messaging if you found us there). We're always happy to help.
Is my payment secure?
Yes, payments are processed by trusted providers (Shopify Payments, PayPal and Revolut Pay) with full encryption. We never see or store your card details.

Still have a question? Contact us and we're happy to help.