Delivery & Returns

Delivery

How much is delivery?

Delivery is free on every order. There is no minimum spend.

Where do you deliver?

To every county in Ireland and Northern Ireland.

How long does it take?

On average it takes 3.1 working days. Most orders arrive in 3 to 7 working days.

• We send your order out within 1 working day (Monday to Friday).
• Orders placed after 2pm or at the weekend start from the next working day.
• Large furniture can take a little longer. If so, we will email you.

Who delivers it?

An Post, DPD and other trusted couriers bring it to your door. If you are out, they leave it in a safe place or try again. For large or heavy items, it helps if someone is in.

Where is my order?

Sign in to your account with the email you used to see your order status. Or contact us and we will check it for you.

Can I send it to a different address?

Yes. Type that address at checkout. Each order goes to one address.

Returns

How long do I have?

You can return most items within 30 days of delivery.

How do I send something back?

1. Email hello@jshop.ie with your order number and why you are sending it back.
2. We reply with the return address and simple steps for your item.
3. Post it back. We email you when it reaches us.

What condition should it be in?

Unused, in the original packaging and fit to sell again. If you might send back flat-pack furniture, please do not build it. If you changed your mind, you pay the return postage.

Damaged or faulty item?

We are sorry. Email us with photos, within 48 hours of delivery if you can. We will replace it, repair it or refund you in full, at no cost to you.

When do I get my money back?

When your return reaches us and we check it, we email you. We refund the way you paid within 14 days.

None of this affects your legal rights under Irish and EU law. That includes your right to cancel an online order within 14 days.

Full terms: Shipping policy and Refund policy.